Frequently Asked Questions

(877) 447-6256
customercare@tweedsdrycleaning.com

Do you use Perc in your cleaning?: No. Tweeds Dry Cleaning uses an environmentally friendlier cleaning process that leaves your clothes without that "dry cleaning" smell.
Where do you pick up and drop off my clothes?: You choose the location you'd like our courteous drivers to service. It's best if you choose a weather-sheltered location.
What type of bag do I use to put my clothes in for pick-up?: At no charge we'll provide sturdy, Tweeds Dry Cleaning maroon laundry bags. If you do not have a Tweeds Dry Cleaning maroon bag, just leave your dry cleaning in a plastic bag in your usual drop-off location. Please be sure to mark "Dry Cleaning for Tweeds Dry Cleaning" on the bag in large letters. Your driver will pick it up and leave a maroon bag for your next order.
How do I get my special Tweeds Dry Cleaning maroon laundry bag?: Your driver leaves one for you each time he picks up your clothes.
Do I have to be there when the drop-off or pick-up is made?: No. There is no need to be home to use the service. Your driver will service your pre-designated location.
How do I pay for your service?: Your cleaning will be charged to your credit card. You will receive a Tweeds Dry Cleaning monthly statement that documents your charges.
How do I change my personal information and/or preferences?: Go to the Preferences page under Tweeds Dry Cleaning on the navigation bar, call our Customer Care Center at 1 (877) 447- 6256
or email us at customercare@tweedsdrycleaning.com.
How will I know my scheduled drop-off and pick-up days?: Upon sign-up, you will receive via email a confirmation of your start date. In addition, on our first visit our driver will leave you a welcome kit which will include, among other things, your scheduled drop-off and pick-up days.
How do I tell Tweeds Dry Cleaning about a special request/issue with my garments?: Simply leave a detailed note in your bag identifying the specific garment (including color, fabric type and label if possible) along with your specific cleaning instructions.
What do I do if I have a problem with my order after I get my clothes back?: Contact a Tweeds Dry Cleaning customer care representative within 14 days by email at customercare@tweedsdrycleaning.com, via the Communicate With Us page or by phone at 1 (877) 447- 6256. Please include your name and address in your message.
How do you keep my credit card information safe?: We use VeriSign encryption and authentication services for all web transactions to ensure that no one can read any information that is transmitted over the internet to us.